How Conversation AI hands off to your team

Conversation AI works best when it knows where it stands. We ground it in your approved knowledge base — your services, prices, service area, opening hours and the answers you are happy for it to give. Within that, it answers quickly and consistently, day and night.

What it will not do is guess. When a question falls outside that knowledge, or a customer asks for something that needs a human judgement, the conversation is handed to your team with the context attached. The bot keeps the thread tidy; a person makes the decision.

That boundary is the whole point. AI does the busywork of holding the line and booking the obvious appointments; your people stay in control of every decision that matters.

Every month we review the prompts and guardrails together, so the line moves with your offer rather than against it.