Questions, answered plainly
The things UK businesses ask us most about the hub, the AI, the pricing and getting started. If your question is not here, just ask.
The hub
What is the Agentic Clarity hub?
A single login that brings your CRM, inbox, booking, website tools, automations and AI together in one place. You log in to Agentic Clarity, not a dozen separate apps.
Do I have to replace everything I already use?
No. We start with a 30-minute demo to see what you can consolidate, then configure the hub from a short intake. Your existing phone lines, email addresses and website keep working throughout.
Is my data held in the UK?
Agentic Clarity is a trading name of Plumb Computers Ltd (Company No. 04522027), a UK company, with UK-based support and UK GDPR obligations. We do not claim UK data centre hosting unless it is confirmed for your setup.
AI
What does the AI actually answer?
Conversation AI answers from your approved knowledge base and price sheet. It does not guess, quote unauthorised rates or make commitments on your behalf.
What happens when the AI can't answer?
Off-script or complex queries go to your team with the conversation thread attached. The AI holds the line; it does not replace the judgement call.
How is AI switched on?
Piece by piece. We start with Conversation AI, then add speed-to-lead, then Voice AI and agents — depending on your plan and when you are ready.
Can I review what the AI says?
Yes. Every AI reply is logged against the contact record, and we review prompts and guardrails with you each month.
Pricing
What do the plans cost?
Hub is £197/month with a £499 setup. Conversation is £297/month with a £699 setup (our most popular). Voice & Agents is £397/month with a £999 setup. All prices are ex VAT.
Is there a discount for paying annually?
Yes. A 12-month option saves roughly 10% — equivalent to £177, £267 and £357 per month respectively.
Are there any extra charges?
SMS, phone minutes, numbers and AI usage are billed separately at rates agreed before go-live. There are no surprise charges.
Onboarding
How long does it take to get going?
We start with a 30-minute demo, then configure your hub from a short intake. There is no fixed engineering programme to buy into — we switch on AI a layer at a time.
Do I need to migrate all my data first?
No. Data migration is available as an optional extra if you need it. We can go live without it.
Will my team need lots of training?
A short walkthrough gets your team comfortable. Deeper staff training is available as an optional extra, not a requirement.
Support
Where is support based?
Our support team is UK-based. You deal directly with people who understand UK business, in plain British English.
What happens after go-live?
We review usage and prompts each month, tighten the guardrails, and switch on the next layer of AI when you are ready.
Still have a question?
Book a 30-minute demo and we will answer it in person — no obligation.