Help with your hub
Plain-English guides for the everyday things in the Agentic Clarity hub. If something is not here, our UK support team is a message away.
Getting started
Your first login, the layout of the hub, and where to find the inbox, pipeline and diary.
- Logging in to your hub on agenticclarity.ai
- Finding your way around: inbox, pipeline, calendar
- Setting up your profile and team members
Inbox and messages
How email, SMS, WhatsApp and web chat come together in one thread per contact.
- Replying from the right channel
- Assigning a conversation to a teammate
- Marking a thread as waiting or done
Pipelines and booking
Moving an enquiry through your stages and booking an appointment in one place.
- Adding and moving opportunities between stages
- Booking a consultation from an enquiry
- What happens when an appointment is rescheduled
AI Employee
How Conversation AI and Voice AI answer, what they will and won't say, and the handoff.
- What the AI answers from (your approved knowledge)
- When a conversation is handed to your team
- Reviewing and adjusting the AI's replies
Automations
The workflows that run in the background — nurture, reactivation and follow-up.
- How a nurture sequence runs itself
- Pausing or editing a step
- Reactivation reminders for past customers
Reporting
Seeing what is working — pipeline, activity and follow-up — in one screen.
- Reading the pipeline view
- Checking team activity and response times
- Spotting what is stalling
The quickest way to reach support. We aim to reply during UK working hours.
hello@agenticclarity.aiFor account or billing matters, call our UK team during working hours.
+44 (0) 20 8090 4220Monday to Friday, UK working hours. Out-of-hours messages are picked up the next morning.
New to the hub?
Book a 30-minute demo and we will walk you through the hub end to end.
Book a hub demo