An AI Employee that answers out of hours and hands off
How a Manchester accountancy practice lets an AI Employee hold the line on evening enquiries — and hands the conversation to a person when it matters.
A Manchester accountancy practice was losing evening and weekend enquiries to silence. A self-employed person looking for help with a tax return on a Sunday evening would email, get nothing back until Monday lunchtime, and often move on.
We switched on an AI Employee inside the hub, grounded in the practice's approved knowledge — their services, fees, opening hours, and the questions they are happy for it to answer. Within that, it replies straight away, day or night, asks the qualifying questions the team would ask, and books the obvious consultations into the diary.
What it will not do is guess. When a question falls outside that knowledge, or a prospect asks for something that needs a human judgement, the conversation is handed to the team with the context attached. The AI keeps the thread tidy; a person makes the decision.
The practice stays in control of every conversation that matters. The AI just keeps the line warm — and the Sunday-evening enquiry that used to go cold now has a reply before the prospect puts their phone down.
What changed for them
- Evening and weekend enquiries get an immediate answer instead of waiting for Monday
- The AI answers from the practice's approved knowledge, not by guessing
- Anything that needs a human judgement is handed to the team with the context attached
Want to see how this looks for your business? Book a 30-minute hub demo and we will map it out with you.
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